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Frequently Asked Questions - Cat Flaps
Cat Flaps and Cat Doors - Frequently Asked Questions
Q. What types of cat flaps do you stock?
A. We keep both a range of cat flaps. These are usually despatched by first class post on day after order if ordered. Models available all offer 4-way locking (in only, out only, in and out, fully locked) plus dependent upon model magnetically operated and microchip reading selective entry models.
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Q. Can I fit a cat flap into a uPVC door?
A. Yes. The solid panel at the bottom of most uPCV double glazed doors is made of two sheets of steel separated by an insulating layer. Simply select a cat flap that will accommodate the thickness of this panel. If you require a selective entry flap then be aware that to install a magnetic or electromagnetic cat flap then these need to be insulated from the steel panels of the door by installing a wooden frame into the hole which is cut in the door.
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Q. Can I fit a cat flap into a glass window/door?
A. Yes.
Double-glazed units: The cat flap manufacturers recommend this should only be done at the time the glass unit is manufactured. So if a cat flap is to be fitted to an existing double-glazed door/window it will be necessary to have a new sealed glass unit made with an appropriately sized hole for the flap. This unit can then be fitted to the existing frame. We recommend you consult a local double-glazing company before purchasing a cat flap for this purpose. There are a variety of cat flaps that can be fitted into double glazed units including Cat Mate Glass Fitting, and Cat Mate Electromagnetic Glass Fitting.
Single glazing: Requires a circular hole to be cut. We recommend you contact a local glazing company to arrange this.
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Q. How do I stop other cats coming into my house?
A. Fit a selective entry magnetic cat flap. See below.
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Q. How big are the collar keys?
A. Flap Type Size (approx.) Weight (approx.)
Staywell Magnetic Flap - 14mm diameter 8 gms
Staywell 500 Infra-Red Operated Flap - 16 x 18mm 12 gms
PetMate Magnetic Flap - 13 x 17 x 18mm 12 gms
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Q. I want to keep one of my cats in whilst letting the other(s) go out. What can I do?
A. The only flaps supplied by Puddle Pet Care to offer this are the Catmate 306 Elite Selective Cat Flap and the Catmate 305 Elite Super Selective Cat Flap.
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Q. Can I fit a magnetic operated cat flap in the steel panel of a uPVC door?
A. Yes, but the flap must be insulated from the steel using a timber insert as detailed in the installation instruction supplied with the cat flap.
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Q. Do you sell spare parts for cat flaps?
A. We keep a stock of spare collar keys of all types suitable for the flaps that we stock. For other spares you will need to contact the manufacturer on the numbers below:
Staywell Customer Services: 01772 793 793
PetMate Customer Services: 01932 700 001
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Q. I have a Staywell battery-operated cat flap and need to reprogram it but have lost the instructions. Can you help?
A. Each collar key must be programmed separately. Before beginning to programme your cat flap, ensure that all electrical appliances near the cat flap are switched off. In particular televisions, computers, fridges, freezers and mobile telephones, even if they are not in the same room.
After you have powered the cat flap it will begin to emit a high tone single bleep indicating the first collar key is ready for programming. In addition to the bleep the red LED will flash.
Place the collar key with the arrow pointing towards the centre of the flap.
For best programming results, the collar key should touch the centre of the flap.
Press the programme button and hold down until you hear a low buzz after approximately 1 second. The LED will flash again at this point.
Release the programme button and then remove the collar key which is now programmed.
The cat flap will now emit a high tone double bleep which indicates that it is ready for programming the second collar key. Repeat the procedure as above. The LED will flash twice at this point.
If the operating range of the collar key is too short, preventing your cat from gaining access, reprogramme the collar key a few centimetres away from the flap.
Please note that under no circumstances should the collar key be programmed at more than 100mm (4") away as the cat flap will malfunction. Copyright 1999 Reilor Ltd.